Frequently Asked Questions

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At Familio, we place great importance on integrating new professionals into our team. When a professional expresses interest in working collaboratively with us, we arrange an in-person meeting. This meeting allows both parties to get to know each other and to discuss their values, ways of working, and to ensure there is mutual alignment and compatibility. The goal is to choose one another and to determine whether we can work together harmoniously.

Once the decision to collaborate has been made, we implement a personalized onboarding for the new professional. We ensure that they receive all necessary information about our clinic, our procedures, our policies, and our working approach.

If you are a professional interested in joining our team, we invite you to send us your curriculum vitae or to fill out the form available on our website at the following page:https://familio.ca/joignezvousalequipe/. We will carefully review your application and contact you to arrange a meeting and to proceed with the onboarding process.

At Familio, there is no typical work schedule. As a mental health and social services professional, you have the flexibility to decide your schedule and availability based on your needs and preferences. We understand that everyone has different obligations and commitments, which is why we strive to offer you a balance between your professional and personal life. You have the option to set your own working hours in agreement with your clients and in compliance with the requirements of your profession. To learn more, visit the https://familio.ca/joignezvousalequipe/

As a mental health and social services professional at Familio, you have the ability to set your schedule according to your needs and preferences. Our goal is to offer you a balance between your professional and personal life so that you can thrive in your career while meeting your other commitments.

Familio's core values are empathy, self-fulfillment, collaboration, and professionalism. If you would like to learn more, we invite you to visit our "About" section at the following address: https://familio.ca/a-propos/. This page will provide you with detailed information about our mission and values. Feel free to explore this resource to better understand who we are as an organization and how we work to support our clients.

To join the Familio team, we invite you to fill out the form available on our dedicated page Join the teamand we will be in touch with you as soon as possible.

We are constantly looking for qualified professionals in the field of mental health and social services to join our team. Although we are not posting any specific positions at this time, we encourage interested professionals to contact us and submit their application. We are open to exploring new collaborations and welcoming talent who can contribute to our mission of providing high-quality services to our clients.

We apologize for the inconvenience you are experiencing when trying to reach us by phone. Our telephone line may be temporarily busy due to high demand or because of consultation hours. We encourage you to try again later.

In the meantime, we recommend using the request form available on our website. By using this form, you can send us your questions or concerns in detail. Our administrative team will respond to you as soon as possible.

To contact our clinic and ask questions or express your concerns, we invite you to fill out our request form on our website at the following address:https://familio.ca/contactez-nous/or you can also contact us by phone.

Here are the addresses of our different clinics :

• Chicoutimi (Saguenay): 441 Racine East Street, Suite 202, Chicoutimi, (Quebec), G7H 1T7
• Rosemont (Montreal): 3244 Beaubien East, Montreal, (Quebec), H1Y 1H7
• Boucherville: 554 de Mortagne, Unit 2, Boucherville, Quebec, J4B 5E4

We offer several payment options for our services. You can pay your fees in cash, by cheque, or by Interac e-Transfer, either before the appointment or on the day of the consultation.

No, consultations at Familio are generally not covered by the Quebec Health Insurance Plan (RAMQ). The RAMQ mainly covers medical services that require a medical prescription, such as visits to a general practitioner or a specialist.

Yes, at Familio we issue detailed insurance receipts that comply with insurance companies' requirements. Please note that exact coverage depends on your specific insurance plan, and it is recommended that you check with your insurer for the details of your coverage for mental health services.

To obtain a statement of all the services you received in the past year for your taxes, we recommend contacting directly the professional who provides your care. They will be able to provide the necessary information and assist you in this process. They can provide a detailed statement summarizing the services you received, as well as the associated amounts, to facilitate the preparation of your taxes.

At Familio, each professional has their own informed consent form template that is specific to their services and complies with the standards established by their professional regulatory body. This form is presented and signed at the first appointment with the professional. Its purpose is to indicate, limit, and clearly explain the scope of the intervention as well as the services that will be provided by the professional.

The informed consent form is an essential element of our professional approach. It ensures that you, as a client, are fully and clearly informed about the modalities of the intervention, the expected goals, the limitations, and the rights associated with the services you will receive. It also provides the opportunity to ask questions and discuss important aspects of your care.

We understand the importance of the confidentiality of personal information, and several security measures have been implemented to protect our clients' confidentiality.

First of all, we use the Go Rendez-vous appointment scheduling tool, which adheres to the industry's best standards for data security and privacy. The information you provide when booking an appointment is handled securely and confidentially.

Furthermore, we comply with the Orders of professionals in mental health and social services as well as with applicable laws and regulations, including Quebec's Bill 25 on the protection of personal information in the private sector. This means that we have policies and procedures in place to protect your personal information, restrict access to authorized personnel, and use it only in the context of providing our services.

We also wish to emphasize that our team of mental health professionals is bound by professional confidentiality and strictly respects the privacy of communications with our clients. Your personal information and discussions during sessions are handled with the utmost care and confidentiality.

We are committed to ensuring the security and confidentiality of your personal information in accordance with the industry's highest standards and applicable laws. For more information, we invite you to refer to ourPrivacy Policy.

Yes, the sessions are confidential. At Familio, we place great importance on the confidentiality of information shared during sessions. We adhere to ethical and legal standards of confidentiality and comply with Law 25, which protects privacy, as well as with the professional orders governing mental health and social services. All personal information and details discussed during sessions are handled confidentially and securely. Our team of mental health professionals is bound by professional secrecy and respects the confidentiality of exchanges with our clients, whether they are children, adolescents, or adults. You can be assured that your personal information and the discussions during sessions will be treated with the utmost care and confidentiality.

Yes, our clinic has professionals specializing in learning disorders and ADHD in children and adolescents. We understand the importance of appropriate and specific care for these issues. However, the availability of our professionals may vary. To obtain more information, we recommend that you complete the request form available on our website at the following address: https://familio.ca/contactez-nous/. Upon receipt of your form, one of our coordinators dedicated to client intake and orientation will contact you to better understand your needs and schedule an appointment.

For more information, you can refer to the following blog article: Who can diagnose ADHD?

Your child or a young person in your life is behaving in a way that worries you? The first thing to do is observe this teenager and allow them to express themselves. Although young people who are going through difficult times do not necessarily have the reflex to talk about it to their parent at first, do not hesitate to start the conversation. Tell them how you feel and about your concerns, and listen to theirs if they confide in you. Be sincere and remind them that you are there if needed. You can also offer to do an activity with them that will help them better manage their stress and emotions, such as sport, meditation, or art. Be on the lookout for unusual behaviors or drastic changes, and remember that only a health professional can diagnose a mental health disorder.

Yes, it is necessary to sign a consent form for your child to obtain an appointment if they are under 14 years old. As a parent or legal guardian, your consent is generally required for mental health services intended for children.

The age at which aneuropsychological evaluation can be carried out for a child depends on the specific issue and on the practice of the neuropsychologist. In general, neuropsychological evaluations can be carried out from a young age, sometimes even in early childhood, to screen for and assess various neurodevelopmental disorders or learning difficulties. However, some more specific assessments may require a certain level of cognitive and language maturity, which may be more appropriate at an older age. The neuropsychologist in charge of your case can assess your child's situation and determine the appropriate time to carry out a neuropsychological evaluation based on their specific needs.

To obtain an appointment for your child or adolescent as a new client, please complete the request form available on our website at the following address :https://familio.ca/contactez-nous/. Upon receipt of your form, one of our coordinators dedicated to client intake and orientation will contact you to better understand your needs and schedule an appointment. We are committed to supporting you with professionalism and diligence in the process of providing mental health care for your child or adolescent.

It can be difficult to determine whether your child needs to see a mental health professional, but there are some indicative signs that can help you make this decision. Here are a few things to consider:

– Significant changes in behavior : If you notice significant changes in your child's usual behavior, such as a decreased interest in activities they previously enjoyed, frequent irritability, intense mood swings, or social withdrawal, this may be a warning sign.

– School or academic difficulties : If your child is experiencing persistent problems at school, such as difficulty concentrating, a drop in grades, behavioral problems in class, or negative feedback from teachers, this may indicate a need for additional support.

– Relationship or family problems : Recurrent conflicts with peers, social adjustment problems, or difficulties in relationships with family members can be signs that your child is struggling to manage their emotions and interpersonal relationships.

– Unexplained physical symptoms : Sometimes, mental health problems can manifest as physical symptoms such as headaches, abdominal pain, sleep disturbances, or loss of appetite. If these symptoms are frequent and have no obvious medical cause, a mental health evaluation may be necessary.

– Disproportionate or extreme reactions to events : If your child reacts excessively, intensely, or for a prolonged period to stressful, traumatic, or difficult events, they may benefit from professional support to help them manage their emotions and cope with these situations.

If you observe one or more of these signs in your child and you have persistent concerns about their mental health, it is recommended that you consult a mental health professional. A specialist will be able to assess the situation thoroughly, make a possible diagnosis, and recommend a treatment or support plan tailored to your child's specific needs. Do not hesitate to discuss your concerns with your family doctor or to contact a mental health professional directly to obtain appropriate advice and guidance.

A variety of mental health services is offered to children and adolescents through the collaboration of several specialized professionals. Among these professionals are psychologists, social workers, neuropsychologists, psychoeducators, psychosocial workers, parent/family coaches, special education teachers, learning specialists, and sexologists.

These professionals work together to provide comprehensive support tailored to the specific needs of young people. They intervene to help families develop skills in parenting and communication, fostering positive and balanced family relationships. In addition, they offer emotional and social support to help young people cope with the challenges of daily life.

These professionals can work with young people who have learning or behavioral difficulties, proposing appropriate strategies and educational adaptations. They also provide assessments and therapeutic treatments for mental health problems encountered by children and adolescents.

Their common goal is to prevent mental health problems, promote the positive development of young people, and support their overall well-being. Thanks to their respective expertise, these professionals help provide comprehensive and coordinated support to promote the mental health of children and adolescents.

The frequency of sessions and the duration of a therapeutic process vary depending on the professional and the client's specific needs. In addition, the total length of the therapeutic process also depends on the goals set, the complexity of the issues, and the intervention approach recommended by the professional. It is important to discuss these aspects with your professional when planning your therapeutic process.

No, our clinics may offer services that differ slightly from one another. Although we strive to provide a comprehensive range of services at all our clinics, there may be variations in terms of available professionals, specific expertise offered, and resources available at each location.

The cost of a neuropsychological evaluationvaries depending on the type of evaluation required. Neuropsychological evaluations are complex processes that require specialized skills and time to carry out.

The cost of a consultation at our clinic varies depending on the service chosen and the professional with whom you have made an appointment. After we receive your form, one of our coordinators dedicated to client reception and orientation will contact you to better understand your needs and schedule an appointment. She will also be able to present the fees of the professional who will be assigned to you.

Our team of professionals includes neuropsychologists, psychologists, psychotherapists, social workers, psychoeducators, sexologists, learning specialists, psychosocial workers, parental/family coaches and specialized educators. When you make your appointment, we will take your situation into account and refer you to the professional best suited to your needs. Please note that the areas of expertise and the mental health and social services professions offered may vary from one clinic to another.

The duration of a consultation can vary depending on the service chosen and the mental health and social services professional with whom you have scheduled an appointment. Each professional may have their own consultation length depending on the nature of the request and the treatment method used.

Some may last around 50 minutes, while others may extend to an hour or more. It is important to discuss the expected duration with your professional when making the appointment or during your first meeting.

For a first appointment, if you wish to cancel or change your appointment, please use the Go rendez-vous confirmation email directly and indicate the reason; we will contact you afterwards.

If you have already had a previous appointment, we encourage you to contact your professional directly by email. If you do not have their contact details, it is possible to cancel or change the appointment via the Go rendez-vous confirmation.

Cancellation fees may apply, according to the Cancellation Policy presented by the professional at the first appointment. Please note that to cancel an appointment for a neuropsychological assessment service, one week's notice is required. If you cancel with less than this notice, a $250 cancellation fee may be charged.

We pay close attention to processing the service requests we receive. Our coordinators take the time to carefully read each request and ensure that they follow up as quickly as possible. Follow-up can be done by email or by phone. If we have services available, we will contact you to obtain more information in order to fully understand your needs and your situation. This allows us to refer you to the professional best suited to help you. Our goal is to provide you with a personalized experience and to offer you an appointment as soon as possible.

Do not hesitate to contact us if you have any additional questions or if you would like to make an appointment with the service coordination. Our team is here to support you and respond to your needs. https://familio.ca/contactez-nous/.

Yes, but only some of our professionals offer online or remote consultations, because it's their own choice.

The time it takes to get an appointment can vary depending on the professional, their expertise, the availability of the service, and the level of demand at the time you submit the appointment request form. We do our best to offer you an appointment as quickly as possible. When you submit the request form, our team will process your request as quickly as possible and inform you of available times.

Yes, it is possible to get an appointment with a particular professional. However, our approach is to fully understand your needs so we can refer you to the professional best suited to your situation. In addition, there may be a waiting list for certain specific professionals due to their high demand. We do our best to offer you alternative options in such cases. Please do not hesitate to contact us https://familio.ca/contactez-nous/ in order to discuss your situation and we will find the best solution for you.

No, you do not need to be referred by a doctor to make an appointment. With us, you can book an appointment directly without going through a medical referral. We are open to all clients. To make an appointment, please fill out the request form available on our website at the following address : https://familio.ca/contactez-nous/. Following receipt of your form, one of our coordinators dedicated to welcoming and guiding clients will contact you to better understand your needs and arrange an appointment.

To make an appointment as a new client, please fill out the application form available on our website at the following address:https://familio.ca/contactez-nous/. Upon receipt of your form, one of our coordinators dedicated to client reception and orientation will contact you to better understand your needs and schedule an appointment.